FAQ
FAQ
Got questions?
We've got answers.
Everything you need to know about Blimora — from ingredients to shipping to how to get the most out of your products.
Products
What is Blimora Black Rice Facial Oil?
It's a lightweight, fast-absorbing facial oil powered by fermented black rice extract and olive-derived squalane. One drop feeds your moisture barrier, locks in hydration, and leaves you with a natural glass-skin glow — without any greasy residue. Suitable for all skin types, including oily and acne-prone.
What is the Black Rice Peeling Ampoule?
A gentle exfoliating ampoule that uses rice bran water and black rice extract to remove dead skin cells, unclog pores, and smooth texture. It's formulated with AHA, BHA, and PHA acids plus niacinamide to brighten and refine skin without harsh stripping. Use 2-3 times a week, then follow with the Facial Oil for maximum glow.
How do I use the Facial Oil?
After cleansing and toner, warm 2-3 drops in your palms. Press gently into face and neck — don't rub. Use morning and night. Can be mixed into foundation for a dewy finish or layered under moisturizer in colder months.
How do I use the Peeling Ampoule?
After cleansing, apply a small amount to dry skin. Gently massage in circular motions to exfoliate dead skin cells. Rinse thoroughly with lukewarm water. Use 2-3 times per week. Follow with your moisturizer or the Blimora Facial Oil.
Can I use both products together?
Yes — that's the Full Glow routine. Use the Peeling Ampoule 2-3 times a week to exfoliate and prep your skin. Follow with the Facial Oil daily to lock in moisture and protect your barrier. They're designed to work together.
How long does one bottle last?
Facial Oil (30ml): 2-3 drops per use = roughly 3-4 months of daily use.
Peeling Ampoule (80ml): Used 2-3 times per week = roughly 4-5 months.
Peeling Ampoule (80ml): Used 2-3 times per week = roughly 4-5 months.
Ingredients
What skin types are these products for?
All skin types — oily, dry, combination, and sensitive. The Facial Oil uses squalane, which mimics your skin's natural sebum, so oily skin actually becomes less oily over time. Both products are non-comedogenic (won't clog pores) and free of common irritants.
Will the Facial Oil break me out?
No. It's non-comedogenic and made with fast-absorbing oils (squalane, jojoba, sweet almond) that don't sit on top of the skin. In fact, many customers with oily or acne-prone skin report fewer breakouts after switching to Blimora because their skin stops overproducing oil to compensate for dehydration.
Is Blimora vegan and cruelty-free?
Yes. 100% vegan — no animal-derived ingredients. Never tested on animals. EWG Green-certified ingredients. Every ingredient meets the strictest clean-beauty safety standards.
What's not in these products?
Both products are free from: Alcohol, parabens, sulfates, phthalates, synthetic fragrance, silicone, and essential oils. No artificial colors. No harsh preservatives.
What is fermented black rice?
Black rice (also called "forbidden rice") is packed with anthocyanins — the same antioxidants found in blueberries. We ferment it to break the nutrients into smaller molecules that your skin can actually absorb. The result is deeper hydration and stronger antioxidant protection than non-fermented rice extracts.
Shipping
How long does shipping take?
United States: 3-7 business days (free on orders over $30)
Canada: 5-10 business days ($8.99 flat rate, free over $50 CAD)
International: varies by location — rates calculated at checkout
Canada: 5-10 business days ($8.99 flat rate, free over $50 CAD)
International: varies by location — rates calculated at checkout
How much is shipping?
US: Free on orders over $30. Orders under $30 ship for a flat $4.99.
Canada: Free on orders over $50 CAD. Otherwise $8.99 flat rate.
International: Calculated at checkout based on your location.
Canada: Free on orders over $50 CAD. Otherwise $8.99 flat rate.
International: Calculated at checkout based on your location.
Do you ship internationally?
Yes, we ship to select countries. International customers are responsible for any customs fees, import duties, or taxes that may apply. Delivery times vary by location.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by logging into your account on our store. If you haven't received tracking within 3 business days, email us at hello@blimora.com.
Returns & Guarantee
What is the 60-Day Glow Guarantee?
Try Blimora for 60 days. If you don't see a visible difference in your skin, we'll refund every cent. No questions asked. You keep the bottle. That's how confident we are that you'll love it.
How do I start a return?
Email us at hello@blimora.com with your order number and reason for return. We'll send you a prepaid return label (US only). Pack the product(s), include your order number, and drop off at the carrier. Refunds are processed within 5-7 business days after we receive the return.
Can I exchange a product?
We don't offer direct exchanges. If you want a different product, place a new order and return the original item under the 60-day guarantee for a full refund.
What if my order arrives damaged?
Email us immediately at hello@blimora.com with your order number and photos of the damage. We'll send a replacement at no cost to you.
Orders
Can I change or cancel my order?
We process orders quickly (within 1-2 business days). If you need to change or cancel, email us as soon as possible at hello@blimora.com. We'll do our best, but we can't guarantee changes once the order is being prepared.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you offer discounts for bulk or wholesale orders?
Yes, we offer wholesale pricing for bulk orders. Email us at hello@blimora.com with your estimated volume and we'll send you a quote.
💬
Still have questions?
We're here to help. Email us and we'll get back to you within 24 hours.
Email Us →